Privacy Policy

Last updated: January 2025

Characters.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways:

Personal Information

When you book a party or contact us, we may collect:

  • Name and contact information (email address, phone number, mailing address)
  • Event details (date, time, location, type of party)
  • Payment information (credit/debit card details processed securely through our payment provider)
  • Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your party bookings
  • Communicate with you about your reservations
  • Send confirmations, reminders, and follow-up communications
  • Improve our website and services
  • Respond to your inquiries and provide customer support
  • Send promotional communications (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Personalize your experience
  • Serve relevant advertisements

You can modify your browser settings to decline cookies, though this may limit some website functionality.

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who help us operate our business (payment processors, email services, etc.)
  • Performers: Your event details are shared with assigned performers to fulfill your booking
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

While our services are designed for children's entertainment, our website is intended for use by adults (parents and guardians). We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: